КОНВЕНЦИЯ 2006 ГОДА О ТРУДЕ В МОРСКОМ СУДОХОДСТВЕ. Конвенция. Международная организация труда. 23.02.06

Standard A5.1.5
                    On-board complaint procedures

     1.  Without  prejudice  to  any  wider scope that may be given in
national  laws  or  regulations or collective agreements, the on-board
procedures  may  be  used by seafarers to lodge complaints relating to
any  matter that is alleged to constitute a breach of the requirements
of this Convention (including seafarers` rights).
     2.  Each  Member  shall  ensure that, in its laws or regulations,
appropriate  on  board  complaint  procedures are in place to meet the
requirements  of  Regulation  5.1.5.  Such  procedures  shall  seek to
resolve  complaints  at  the  lowest  level  possible. However, in all
cases, seafarers shall have a right to complain directly to the master
and,  where  they  consider  it  necessary,  to  appropriate  external
authorities.
     3.  The  on-board complaint procedures shall include the right of
the  seafarer  to  be accompanied or represented during the complaints
procedure,   as   well   as  safeguards  against  the  possibility  of
victimization   of   seafarers   for   filing   complaints.  The  term
"victimization"  covers  any  adverse  action taken by any person with
respect  to a seafarer for lodging a complaint which is not manifestly
vexatious or maliciously made.
     4.   In  addition  to  a  copy  of  their  seafarers`  employment
agreement, all seafarers shall be provided with a copy of the on-board
complaint  procedures  applicable  on  the  ship.  This  shall include
contact information for the competent authority in the flag State and,
where  different, in the seafarers` country of residence, and the name
of  a  person  or persons on board the ship who can, on a confidential
basis,  provide seafarers with impartial advice on their complaint and
otherwise  assist them in following the complaint procedures available
to them on board the ship.