КОНВЕНЦИЯ 2006 ГОДА О ТРУДЕ В МОРСКОМ СУДОХОДСТВЕ. Конвенция. Международная организация труда. 23.02.06

Guideline B5.2.2
            Onshore seafarer complaint-handling procedures

     1. Where a complaint referred to in Standard A5.2.2 is dealt with
by  an  authorized officer, the officer should first check whether the
complaint  is  of a general nature which concerns all seafarers on the
ship,  or  a  category  of  them,  or  whether  it relates only to the
individual case of the seafarer concerned.
     2.  If the complaint is of a general nature, consideration should
be  given to undertaking a more detailed inspection in accordance with
Standard A5.2.1.
     3. If the complaint relates to an individual case, an examination
of the results of any on-board complaint procedures for the resolution
of  the  complaint  concerned should be undertaken. If such procedures
have not been explored, the authorized officer should suggest that the
complainant  take  advantage  of  any such procedures available. There
should be good reasons for considering a complaint before any on-board
complaint  procedures  have  been  explored.  These  would include the
inadequacy  of,  or  undue  delay  in,  the internal procedures or the
complainant`s fear of reprisal for lodging a complaint.
     4.  In  any  investigation of a complaint, the authorized officer
should give the master, the shipowner and any other person involved in
the complaint a proper opportunity to make known their views.
     5.  In the event that the flag State demonstrates, in response to
the  notification  by the port State in accordance with paragraph 5 of
Standard  A5.2.2,  that  it will handle the matter, and that it has in
place  effective  procedures  for  this  purpose  and has submitted an
acceptable plan of action, the authorized officer may refrain from any
further involvement with the complaint.